Privacy Policy

    Last updated: April 2026

    Growth Engineer LLC ("Company," "we," "us," or "our") operates the Forward Health platform at getforwardhealth.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our telehealth services.

    1. Information we collect

    Information you provide directly:

    • Contact information: name, email address, mailing address
    • Medical information: condition description, mobility limitations, medical history as provided in your intake
    • Payment information: processed securely by our payment processor; we do not store full card numbers
    • Government ID: as required for identity verification

    Information collected automatically:

    • Device and browser information, IP address
    • Pages visited, time on site, referring URLs (via analytics tools)
    • Session recordings to improve our service (via PostHog)

    2. How we use your information

    • To facilitate your telehealth evaluation and deliver physician-signed forms
    • To process payment and communicate about your order
    • To comply with legal obligations, including healthcare recordkeeping requirements
    • To improve our platform through aggregated, de-identified analytics
    • To respond to your inquiries and provide customer support

    3. How we share your information

    We do not sell your personal or medical information. We share your information only in the following circumstances:

    • Physicians: We share your medical intake with the licensed physician conducting your evaluation.
    • Service providers: We use third-party vendors (payment processing, analytics, communication) who are contractually required to protect your data.
    • Legal compliance: We may disclose information when required by law, court order, or governmental authority.

    4. Health information

    Medical information you provide is used solely to facilitate your evaluation and is treated with the highest level of confidentiality. We handle your health information in compliance with applicable federal and state healthcare privacy laws.

    5. Data retention

    We retain your information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with applicable state healthcare recordkeeping requirements.

    6. Your rights

    Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information. To exercise these rights, contact us at support@getforwardhealth.com.

    7. Consumer Health Data

    For information about your rights regarding consumer health data, see our Consumer Health Data Privacy Policy.

    8. Cookies and tracking

    We use cookies and similar technologies for analytics and session management. You may adjust your browser settings to decline cookies, though some features of the Service may not function properly without them.

    We use the following analytics and tracking tools to understand how visitors use our website:

    PostHog: PostHog is a product analytics platform that collects information about how you interact with our site, including pages visited, clicks, and session recordings (which capture mouse movements, clicks, and scrolling within your browser session). PostHog data helps us improve user experience and identify issues with our service.

    Flock: Flock is an analytics tool that collects behavioral and session data about your interactions with our website.

    Because our website collects personal health information, please be aware that these tools may capture data entered into forms during your session. We have configured these tools to mask sensitive form fields where possible. To opt out of PostHog session tracking, you may use a browser extension that blocks analytics scripts, or contact us at support@getforwardhealth.com to request opt-out.

    9. Children's privacy

    Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

    10. Changes to this policy

    We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

    11. Governing law

    This Privacy Policy is governed by and construed in accordance with the laws of the District of Columbia.

    12. Contact

    Growth Engineer LLC
    444 North Capitol St NW, Ste #612
    Washington, DC 20001
    support@getforwardhealth.com